Making sure your business has the right IT services can be a daunting task, as there are many factors to consider. You’ll need to take into account the size of your business and your team, what you use your technology for, the needs of your customers, and your future plans for your business, just to name a few considerations. But technology is playing a more important role than ever in the world of business, so it’s absolutely crucial that you have the IT support that will help you grow instead of let you down.
That’s why outdated tech support solutions just don’t cut it for today’s businesses. In decades past, companies could survive in a world where they waited for something to break before calling for IT support to repair it. But modern businesses need and deserve better, faster support that meets and even anticipates their needs. So here’s why the modern solution of Managed IT Services wins out over break/fix alternatives.
What is Break/Fix IT?
Simply put, the break/fix approach to IT is when you bring in a company to make repairs and changes only after something has gone wrong. Your IT receives little to no monitoring apart from cleaning up the mess after disaster has already struck.
A break/fix approach used to be the standard method of operation, and it worked because businesses could wait through the downtime by focusing on other tasks. But now, with most companies relying on technology for essential, daily operations, any amount of downtime is costly.
Downfalls of a Break/Fix Approach
With the irreplaceable role tech now plays in business, break/fix IT is no longer the best approach. These are some of the areas where it falls short:
Reacts Instead of Acts
An IT provider that uses a break/fix approach will only come to fix something after it’s already broken. But once your systems go down or you’ve suffered a data breach, you’re already facing expensive downtime, data loss, and even loss of business. Today’s businesses can’t afford to react to their technology; they have to act first by taking preventative security and data-saving measures.
Offers Generic Solutions
In a break/fix model, there is usually little interaction between IT company and client, with the company solely fulfilling the role of repair person rather than providing more extensive technical support. This means they aren’t familiar with your business, your goals, and your needs, so they don’t know how to advise you on tech choices or help you use your tech to further your business. They’ll offer the same generic solutions to all of their clients.
Charges Uncertain Prices
When you work with a break/fix IT provider, you’ll never be quite sure of the price something will cost until after it’s been broken and you have no option but to pay for repairs. Although some might still think this approach could save them money because they’d only have to pay when something goes wrong, knowing just how often things can and do go wrong is a convincing argument to the contrary: Verizon’s 2019 Data Breach Investigation Report found that nearly half of cyber attacks target small businesses, and the average data breach costs around $3 million, with each individual record lost carrying a $150 price tag.
What Does a Managed Service Provider Do?
So, if break/fix IT isn’t a viable solution, what’s your other option?
Hiring a Managed Service Provider.
A Managed Service Provider, or MSP, provides your business with comprehensive, personalized IT monitoring and support. When you work with an MSP, they won’t just show up at moments of crisis—they’ll keep crises from happening altogether.
An MSP can help you plan your IT strategy from the start, giving you advice on hardware and software that will best suit your company’s needs and planning a scalable system that can grow as your business expands. They will provide you with cybersecurity, and the best MSPs will monitor your systems to catch any potential problems early on. They can also provide you with services like data protection, cloud storage, cybersecurity, risk assessment, backup and recovery, and IT consulting.
Benefits of Managed IT Services
A Managed Service Provider cares for your IT so that you don’t have to worry about it. Here are a few of the best benefits that come from Managed IT Services:
In direct contrast to the break/fix approach, a Managed Service Provider takes a proactive approach to your IT by watching out for potential threats and acting to prevent costly disruptions like system failures and cyberattacks before they happen. A break/fix IT provider benefits from your systems having issues because they get paid to step in and fix them. But an MSP has your interests at heart and works in tandem with you to provide the best care for your tech.
Consistent system monitoring and updates can significantly increase your cybersecurity and help prevent expensive downtime caused by system issues.
Personalized IT Plan
Working with an MSP is the best way to get personalized IT services that are specifically geared toward your business’s needs. Instead of giving you a one-size-fits-all plan for your business’s tech or slapping a generic solution on your problems, an excellent MSP will take the time to get to know you and your business so they can provide specific solutions for your situation.
Other services provided by an MSP include data backup and recovery, troubleshooting support, business compliance, email services, and project management support. With a host of services available to you, you can have peace of mind knowing that every area of your IT is being cared for, and no matter what issues you run into, you will have immediate support.
One Low Cost
With Managed IT Services, you get the expertise of a whole team of experts for around the price it would take to hire one in-house salaried IT technician. You don’t have to worry about costs going up just because your IT has a bad month.
An MSP Gives You Peace of Mind
At the end of the day, one of the most important things that Managed IT Services can provide you with is peace of mind in knowing that your IT provider is enabling you to use your technology for success instead of letting you become weighed down by it. Contact Integrated Solutions today to start receiving the quality IT care your business needs and deserves.