In the modern-day, healthcare IT services are essential. On hand to help a medical provider, they will not only be there to assist by providing quick solutions to technical issues but also to implement a scalable IT strategy. As technology advances and the healthcare industry continues to grow, this need is ever-expanding.
By outsourcing your IT needs, there are many benefits that you can reap. Not only will you receive a greater level of expertise, but it’s also a cost-effective alternative to hiring full-time IT staff. If you’re looking to hire a managed IT provider, here are the top four things that you should expect:
They Should Provide You With a Robust Cybersecurity Plan
As a healthcare provider, it’s vital that you have a watertight cybersecurity plan in place. Cybersecurity within the industry is a growing concern that will continue to develop as technology advances and cyberthreats become more sophisticated. In fact, a 2018 IBM study showed that the healthcare sector loses an average of $6.5 million in data breach costs each year, which is 60% more than any other industry.
With growing difficulties mounting to protect their network perimeter, opportunistic cybercriminals continue to access thousands of files of sensitive patient information. And the threat only grows as malware attacks—particularly phishing and ransomware—develop into even more intelligent viruses. Without a cybersecurity plan, your healthcare organization is almost guaranteed to suffer a data breach in the coming years.
Not only does this exposed information result in your company losing money in a data breach cleanup, but it will also persuade your patients to look elsewhere for care—in a practice with a better security system. Not to mention, companies who suffer data breaches must go through a lengthy process of notifying the Secretary of the HHS and will owe hefty non-compliance fines. They may even face patient lawsuits.
It’s not only large healthcare organizations that are being targeted—smaller practices are victims, too. So no matter what the size of your healthcare practice, your IT provider should be implementing and constantly updating a robust cybersecurity plan. A reliable Managed Service Provider will ensure that these align with HIPAA regulations and that there are no gaps within the infrastructure for threats to seep through. They will also continue to monitor your systems for any potential threats, finding a quick solution to solve them before it damages your business.
They Should Take a Proactive Approach to IT Issues
As a healthcare provider, you don’t want to have to spend your time fixing IT issues when you should be assisting patients. Even if you have an IT specialist working in your practice, they might not be able to handle all of the IT problems you are facing. In most cases, healthcare organizations choose to outsource their IT to a managed service provider (MSP) who handles everything from network issues to software upgrades.
Rather than put out daily IT fires, your IT company should give you the peace of mind your systems are being monitored 24/7 and that future issues are being prevented before they can affect your practice. Not even full-time in-house staff will be able to be there all of the time to ensure that your networks stay up and running. So to take the strain off of your IT specialist, consider an external IT company who puts preventative IT care at the top of their priority list.
They Should Provide Quick and Effective Solutions.
Whether your practice is under attack from cybercriminals or your networks have been temporarily shut down, you need a quick and effective solution—which is where a managed IT service provider can come in. A reliable and reputable IT company will ensure that they react to any issues that occur immediately, implementing an effective solution within a short period of time.
If you find that you’re waiting for hours upon end for a solution and your IT company aren’t responding, they aren’t doing what they should and you aren’t getting the service that you’ve paid for.
They Should Provide An IT Strategy
An outsourced IT company should provide your healthcare practice with an efficient and effective IT strategy. Aligning with your goals and procedures, your IT strategy should be laid out the moment your IT company starts working with you. It should also be scalable for your practice’s future needs, so your IT strategy adapts right along with your business as it grows.
An unprepared IT specialist or provider may not have a strategy for business growth, resulting in them having to revamp your infrastructure every time major changes have been made within your practice. A reliable managed service provider should provide you with a strategy that doesn’t have to be remodeled frequently.
Comprehensive IT strategies should include detailed information about upcoming software upgrades (as well as when your current software needs to be updated), how your IT system will be maintained, how they will defend against any potential cyber threats that arise, and more. Your strategy should be tailored to your unique practice rather than offer up generic IT solutions and goals.
Are you currently working with an IT provider that isn’t doing these things? Then it’s time for a change. Consider hiring a more reliable managed IT provider—one that’s experienced in healthcare strategy and compliance requirements. You deserve to have an IT team who can offer you everything mentioned above and more for a price that fits within your budget.
At Integrated Solutions, we provide professional teams of IT experts for as low as the cost of one salaried employee, making our services both affordable and reliable. If you’re in need of an IT company who understands your needs as a healthcare organization, contact us today to learn more about how we can help.